CASE STUDY 01
Redesigning the patient journey
Streamlining scheduling, onboarding and communication to improve operational efficiency.
Read case study →Customer Experience & Success Strategist · Chief Advocacy Officer
People at the heart.
Processes that work.
Service that delivers.
I am Precious Ajeigbe, MCICRM, CCSM — Customer Experience & Success Strategist and Chief Advocacy Officer. I create customer experiences that build trust, inspire loyalty and turn customers into a brand’s most powerful advocates. I believe word of mouth is the greatest form of marketing—and exceptional customer experience is how brands earn it.
6+Years of experience
70%Efficiency improvement
25%Product adoption growth
19Team members led
Selected work
Real challenges.
Measurable results.
A selection of customer experience and service improvement initiatives, told through the challenges, approaches and outcomes behind the work.
CASE STUDY 02
Making customer communication responsive
Creating consistent service workflows across phone, WhatsApp and email.
Read case study →CASE STUDY 03
Improving product adoption
Helping customers engage with services and sustain product use through practical support.
Read case study →The person behind the PPS
Thoughtful strategy.
Human-centred execution.
I believe exceptional experiences are created when people are heard, processes are purposeful, and service is delivered with care and accountability.
My experience spans healthcare service delivery, customer success, stakeholder engagement and operational improvement. As the Chief Advocacy Officer behind The PPS Manager, I believe the greatest form of marketing is word of mouth. My mission is to champion experiences so thoughtful, consistent and memorable that customers do more than return: they recommend the brand willingly. Advocacy is earned through excellent customer experience, not simply requested.
Connect on LinkedIn ↗
The Chief Advocacy Officer philosophy
From customer experience
to customer advocacy.
I believe the greatest form of marketing is word of mouth. When organisations put people first, build processes that work and consistently deliver exceptional service, customers become their most credible advocates.
PEOPLE
Relationships worth remembering
Make customers feel seen, heard and genuinely valued.
PROCESS
Experiences worth trusting
Build reliable, seamless journeys that make excellence repeatable.
SERVICE EXCELLENCE
Stories worth sharing
Deliver experiences that inspire customers to return and recommend the brand to others.
“Great customer experiences don’t just build loyalty. They create advocates.”
Insights & advocacy
Ideas worth sharing.
Perspectives on word-of-mouth marketing, customer advocacy, service excellence, leadership and the systems that make memorable experiences possible.
THOUGHT LEADERSHIP
Beyond the front desk
Why customer experience deserves professional recognition in Nigerian healthcare.
Explore my writing ↗PEOPLE
Empathy with accountability
How customer-facing teams can balance compassion with reliable execution.
Article in developmentPROCESS
Better journeys by design
How small workflow changes can make a meaningful difference to customer outcomes.
Article in developmentThe people behind the impact
Kind words. Meaningful impact.
Selected professional feedback shared by people I've worked with.
“You are good at your job, especially with your warm disposition.”
Prof. Sowunmi“Thank you for all you do in MLCC for the navigation and experience of our patients.”
Michelle“You’re someone who consistently brings fresh, thoughtful ideas and you’re never afraid to speak up when it counts.”
Jennifer · NaxaWellnessDraft testimonial excerpts. Publication requires each contributor's permission and confirmation of attribution.
Let's connect
Interested in better experiences and meaningful collaboration?
I'm open to conversations about customer experience, professional advocacy, speaking and collaboration.